Booking Terms and Conditions
Terms and Conditions – Accommodation
THE CONDITIONS OF YOUR ACCOMMODATION ARE:
1.The premises are let for holiday/corporate purposes only. All bookings are arranged for the dates shown on the confirmation email/letter/receipt and are taken in good faith by Amawind Apartments Pty Ltd but may be subject to change by management prior to the commencement of the booking. All advance deposits are to be made at the time of booking at 30% of the total booking. We reserve the right to change the allocated property address should a property be sold or withdrawn from rental, or if the tariff or property is altered in any way prior to your occupation, we reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In any event, we shall notify you as soon as possible and do our best to arrange alternative accommodation with bedding to match original numbers of people booked or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
2.The premises should be available after 2.00pm and are to be vacated by 10am on the day of your departure, unless prior arrangements have been made and a Early check in or late checkout fee paid.
3.In accordance with health authority regulations dogs and pets are strictly not allowed under any circumstances, unless approved by Amawind Apartments Pty Ltd. Any damage or mess left by residing animals is the financial responsibility of the booked occupant and will be charged accordingly to their holding credit card. A pet bond of $150 is applicable for all pet friendly bookings.
4.The maximum number of persons (including children) permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Extra guests may be allowed with prior arrangements made at an extra charge.
5.A tentative booking can only be confirmed with a deposit amount requested of 30% or full payment. Please choose your booking carefully as deposits are not transferable or refundable. The balance of your accommodation fee must be paid in full 72 hours prior to check in. Payments can be made by internet or bank transfer or credit card. N.B. A current surcharge of 1.2% for Visa and Master Card, 3.8% for Amex and 4.1% for Diner's Club (subject to change in accordance with financial institution charges) of any amount paid will apply for payments made by credit card. If an outstanding invoice is not paid within the given time frame a 10% late payment fee will be applied and if passed to debt collection there appropriate fee from up to 70% may be applied. All bookings require a holding credit card or bond set by Amawind and two forms of ID.
6.All cancellations must be in writing and are subject to a cancellation fee. No refund of any unused portion of a confirmed booking will be made. Travel insurance is recommended particularly for high-cost bookings.
7.Please contact the office one day prior to arrival for key allocation during our business hours Monday - Friday, 9am-5pm(excluding public holidays) and registration upon arrival is required to be effected by the guest with driver's license/photo ID and credit card details provided. If you intend to arrive after hours, please notify the office. Amawind Apartments Pty Ltd will not be responsible for alternative accommodation or any other costs if or when guests arrive after hours and a minimum $55 call out fee will be charged for such service unless prior arrangements have been made. Any call outs between the hours of 12am - 7am will be charged at $125.
8.No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the control of Amawind Apartments Pty Ltd. The usage of BBQ facilities is at guest's own risk and we advise to use these with caution.
9.No responsibility is taken for guests personal property left on, in or near the premises whilst accommodated in an Amawind property or left after departure. This extends to acts of nature, fire, theft and pest. All care must be taken to protect the accommodation and your personal belongings whilst you are accommodated. Doors and windows at the premises should be secured at ALL times. A fee of $50.00 plus postage costs will be payable if staff are required to collect/return items left by guests. All lost property will be retained for a period of 45 days, after which it will be disposed of if not claimed. All property left can only be claimed and returned to the registered client with Amawind Apartments Pty Ltd. If a representative is to claim the goods on their behalf, written and also verbal permission must be provided. Before any goods can be released all outstanding money for accommodation/storage must be paid in full.
10. All accommodation is for residential purposes only. Functions, parties and extra guests are STRICTLY NOT ALLOWED and PENALTIES APPLY. Any type of function, party or get-together will incur a MINIMUM non-negotiable function fee of $500 and immediate eviction will occur without refund of any balance of an unused stay. Please note that any local disturbance outside the apartment, is not the responsibility of Amawind Apartments, we recommend if it continues to be unreasonable or late hours, to refer the matter onto police, please call 000.
11. Occupation of premises which in the absolute discretion of Amawind Apartments Pty Ltd causes nuisance or annoyance to neighbouring or adjoining occupiers will be terminated immediately and the full security deposit forfeited and any costs incurred following misuse of the property will be payable by the guest and/or charged against the credit card tendered.
12.Any repairs, maintenance or service reported and requested by guests to be attended to the property or any equipment provided at the property, and/or deemed necessary by Amawind Apartments Pty Ltd, will be attended to as soon as practicable, however no recompense will be negotiated due to the failure of any services or equipment provided at the property. Guests are required to allow repair and or service personnel to enter the premises during reasonable hours (by arrangement unless an emergency situation could exist or arise) for the purpose of conducting any repairs, maintenance or service. Guests requesting a service call which is subsequently found not to be required will be charged the applicable service call-out fee. In some cases where maintenance repairs can not be attended to or repaired during the guests stay, the guest may be required to relocate to another premise provided by Amawind Apartments, however the move to the new premise is the responsibility of the guest and if any costs occur this is also at their own cost.
13.In the event of the property being offered for sale, inspections with prospective purchasers may be necessary during reasonable hours by appointment.
14.In the case of apartments, units and villas - car parking or carports are usually numbered. Extra vehicles, trailers, boats, etc., are to be parked outside the grounds, or other satisfactory arrangements made with Amawind Apartments Pty Ltd.
15.The guest will be responsible for damage to the property or loss of or damage to any items at the property, including but without limiting the generality of the foregoing, floors and floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and the guest will pay to Amawind Apartments Pty Ltd, the full cost of replacement or repair of any such items damaged or lost. All damage, breakages or losses are to be reported to Amawind Apartments Pty Ltd immediately. All furniture and equipment must be left in the premises as originally found. These damages will automatically be charged to the clients holding credit card.
16.Guests will be responsible for costs incurred for TV/VCRs which have been detuned by guests or by the attachment of electronic devices, playstations etc. Inclusive of missing remotes controls.
17.Guests are responsible for the safekeeping of accommodation keys. Duplicate keys are not always available, however if an additional key is required this must be pre-arranged with management and a $25 key bond applies. Guests requiring a key from Amawind Apartments Pty Ltd after office hours will be charged a minimum service fee of $55-00. Lost keys will incur a charge and in some cases lock smith fees to replace the lock for security.
18.To avoid an extra cleaning fee of $100 guests are required to leave the premises neat and tidy. Any spillages, fridge, and kitchen benches must be wiped, dishes washed, dried and put away clean, BBQ cleaned if messy, and all garbage must be wrapped and placed in the garbage bin provided. The property must be vacated on time and secured with windows & doors locked. All keys must be returned to our office immediately after vacation or left in the same place of initial collection of the premises.
19.The garbage/recycle bin will be collected at various times depending on the property. Amawind Apartments Pty Ltd place the bins on the kerbside with handle facing the property. Excess garbage, bottles and boxes will not be collected by Council and must be removed and disposed of by guests, or arrangements made with management and a fee of $33 (for maximum 3 small boxes) paid. Guests are to ensure that the bins provided are used according to recycling or General rubbish as per signage on the appropriate bin or sorting fees apply.
20.All properties managed by Amawind Apartments Pty Ltd have a strictly NO SMOKING policy a $150 fine applies.
21. Upon departure of the property, during your stay and at the end of your booking, please ensure all appliances, lights and heating/cooling are turned off or charges apply. Amawind Apartments provides guests utilities, most of this is included in the nightly rate however "Fair Use Policy" applies.
22. Most properties are provided with a BBQ either Webber or Gas, it is not the responsibility of Amawind Apartments to supply gas bottles or heat beads, this is the guests responsibility to supply their own.
23. Extending your stay should be made prior to your departure and can only be accepted when the previous occupation has been satisfactory and the property is still available.
24.All rates are subject to increase without notice, especially in the case of the premises being upgraded or renovated and in peak seasons or special events.
25.In the event of any renovation/building work being carried out near the premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience guests may suffer as a result. No discount will be negotiated for any of the above.
26.In some cases Amawind Apartments may wish to upgrade you to a differently configured apartment to the original booking. In this case your booking conditions will still apply i.e sold as 1, 2 or 3 bedroom, if you vary from this please understand there will be additional charges for additional bedrooms or beds used.
27. Any printed, written or verbal description of the premises or position by Amawind Apartments Pty Ltd or an employee is made in good faith and to the best of our knowledge, however no responsibility for misdescription, errors or omissions can be accepted. All courtesy will be given on genuine dissatisfaction. Any information or terms and conditions contained in related websites are subject to alteration without notice.
PLEASE READ THESE TERMS AND CONDITIONS OF YOUR ACCOMMODATION CONTRACT CAREFULLY AS ANY DEPARTURE FROM THESE COULD PERMIT THE OWNER OR AGENT TO REFUSE THE KEY, AMEND THE RATE OR IMMEDIATELY TERMINATE THE OCCUPANCY.